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30 October 2004 @ 06:28 pm
Rage man. Lots of rage.  
So at some point last week my voice mail stopped working. When you called my phone, if I didn't answer you would get a "We're sorry, this number is no longer in service" message. Yesterday, I went in to upgrade my phone since my contract expired and I wanted to get a better one (and a new phone - my old one's antenna had fallen off and was 3+ years old). The guy who sold me the phone told me that it should be working regularly in about fifteen minutes. After fifteen minutes I had no trouble calling my boyfriend so I assumed all was good and wonderful.

Last night around ten I was trying to set up my voicemail and learned that the new phone can't take incoming calls. Anyone who calls my number is automatically taken to the same "We're sorry, this number is no longer in service" message. This is BAD because I use my cell phone for EVERYTHING, having no house number.

So I call AT&T and a guy tries to help me but he can't figure out what's wrong, so he tells me he'll call back tomorrow when Tech Support is open.
No good. He never calls.
So I call again, wait on the phone line for a little over half an hour, and after talking to a tech guy for about fifteen minutes all he can offer is "This is a known system problem and we're working on it, sorry for the inconvenience."

I was polite because I know the guy probably doesn't like his job (customer support is a horrible, horrible job) and it isn't his fault but....AAAAAAAAAAAAAAAAAAAAAAAAH I just want to scream at somebody so badly right now! I need my phone rather badly so I can talk to my boss and my classmates, not to mention the amigos I am trying to figure out tomorrow with!

ETA: I am somewhat placated. The guy I was talking to last night just called back and credited my account $15 for the inconvenience. Better.
 
 
 
mutantstar on October 31st, 2004 02:15 pm (UTC)
It's all okay now, but setting up broadband in our house took about two weeks and twenty calls to the customer service line. At least I got to speak to sexy Scott. Telecommunications companies seriously need to get their acts together.
sundaymourning on November 1st, 2004 02:48 pm (UTC)
I work for ATTWS. I've been having problems with my phone all weekend. They should give me a $15 credit on my paycheck.
Suzik00kaburra on November 1st, 2004 05:15 pm (UTC)
They should!
I finally got the problem fixed yesterday. Did you have the same problem I did? Because if it was, you totally should get money because not being able to recieve calls is a pain in the butt!
Do they treat employee accounts differently from customers? I always wonder abou that...
sundaymourning on November 1st, 2004 09:38 pm (UTC)
I get free service for the most part, but pay a certain amount for long distance, so I guess I'm just happy with that. My phone would receive calls, but sometimes when people would call me it would say that my phone was disconnected, and I was unable to send text messages for a few hours on halloween. This morning when I woke up, my phone had *zero* signal in my apartment, and it *always* has a signal here. It was very bizarre. They would probably fire me if I complained!