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21 August 2006 @ 09:16 pm
Work Gripes (again)  
Bathandbodyworks.com has really been sending out more emails lately - practically daily, it seems! It makes me wonder if we're doing poorly store-wide, which would be really weird, because store 640 has been doin' pretty well. We're up for the quarter and make plan nearly every day.

Coming up soon we have to start asking customers for their e-mails. I'm having a crisis of conscience here. On the one hand, I pride myself on excelling at my job and I won't be the best if I start picking and choosing which practices I will follow. (I do this enough as it is - I don't add as aggressively as I should and I'm very reluctant to dive into a sale. I point a customer in the direction they want to go and move on, rather than guide them to the product and talk up the benefits.) On the other hand, asking every customer for their e-mail address and manually typing it in is a disaster just waiting to happen. It'll add to wait times and I'm sure most customers won't want to hand it out to us anyway. I mean, we're already expected to ask customers for phone numbers, too.
On the plus side, at least in the state of California we can't ask credit card customers for e-mails.
Just Me!xhappyx on August 22nd, 2006 12:27 pm (UTC)
OMG I get so annoyed when I go in to a brick and mortar store and they ask for my phone number and my zip code. This is especially true when I am paying via cash. If someone asked for my email so the company can spam me or sell my email to spammers I would be even more irritated.

I love to smell my way around bath shops but c'mon, what are they thinking?
Suzik00kaburra on August 22nd, 2006 03:58 pm (UTC)
Marketing, marketing, marketing is what they're thinking!

I HATE asking people for that information, tho'. The only time it feels justified is when we're taking checks.
~ * flurr sprite * ~nkicroft on August 22nd, 2006 11:14 pm (UTC)
haha i get so confused when people ask me for my phone number... it's like, are you gonna call me or something? XD and then they always hafta ask where i'm from cuz my area code is different and meanwhile i just want to pay and move on! ^^;; i'm so not nice hahaha