To be fair, she was fairly factual and didn't overly-embellish any of the details. I think her major problem, ultimately, was her inability to give allowances. For example, one of her complaints was that I kept abandoning her when I was gathering contents of giftsets to show her to answer the questions of other customers. Of course I had to stop and answer questions! It was the day before Valentine's Day. There were ten shoppers in the store, and only two sales associates. If she wanted exclusive service, she should not have been coming to the mall the day before a major holiday. That is just common sense. But of course, she is so focused on what she wants that she could not see outside her itty-bitty box.
Although she also complained and complained about the lack of open giftsets, which she wanted because she was unable to visualize giftset contents based on the descriptions and PICTURES on the back of each giftset tag, she never once in her letter suggests what she thought we should have done instead. In the store, she wanted us to open giftsets for her, but again, that is not exercising common sense. Very few sales associates can destroy thousands of dollars worth of product to satisfy one customer's whim. Come on, think about it.
Well, whatever. She's not worth thinking about anymore; in truth I've already wasted far too much brain energy on her. Our store manager sides with the associates, so Ms. ----- -------- is DONE.
edit to add: In my original post I said there were six shoppers and three associates. Lest I be accused of exaggeration, let me clarify: the number of shoppers did vary from 6-10 throughout the time she was in the store, but the main point is that she was never the ONLY shopper I had to be available to. And there were three associates working during the shift, but she came in while one was on her fifteen so there were effectively only two.