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08 July 2007 @ 06:55 am
Can't remember every customer...  
The one problem with being a great salesperson:

Customer: HI! How are you doing? Remember me?
Me: (thinking) Uh...no..um...no?
Me: (completely blank expression on face)
Me: (thinking) Did we take a class together?
Me: Uhm...it's on the tip of my tongue.
Customer: Oh, it's OK. You helped me a couple of weeks ago.
Me: Uhm...great! What did I help you find? How did products work out for you?

Man, I just hate that.
Just Me!xhappyx on July 8th, 2007 05:26 pm (UTC)
you are supposed to remember every detail they told you about themselves EVER! LOL
Paul Linh Nguyenanimekid on July 8th, 2007 06:28 pm (UTC)
I agree @_@;;
It's very awkward to be caught in that situation @_@;;
jeanniejeannietran on July 8th, 2007 07:02 pm (UTC)
you're supposed to say "oh you seem so familiar but i can't put my finger on it..." then they don't feel like you completely forgot and dismissed them. never have a blank expression, smile even though you have no idea who they are, makes them feel recognized even though you can't specifically place them. i know i know, it's hard work being fabulous.
当て字: XDateji on July 8th, 2007 10:45 pm (UTC)

I usually go with polite truth: "I'm sorry, I don't remember you. Could you refresh me?"

Depending on what it is, that determines the next bit of interaction. "Oh, right! Did you get your money okay? How's your mom?" or "How did you do in XYZ's class?" Usually I'll remember.

Sometimes my boss will come to me with, "Did you help such-and-such person with this problem?" Uhhh, no, I don't believe so. I don't recognize the name or the problem. Sorry. I always feel bad about those.