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12 August 2011 @ 10:44 am
RHA: I don't want to waste your time, but if you *insist*...  
Just another day at the office...

Me: Hello!
Resident: Hi, I received these two letters for my neighbors in my mailbox.
Me: OK.
Resident: Can you fix this?
Me: I can't really do anything about it. You need to talk to the US Postal Service, they're the ones who deliver the mail.
Resident: But this isn't my address, it makes me wonder if my mail is going to other people.
Me: We in the office have NOTHING to do with mail delivery, so I really can't say.
Resident: It's ridiculous! **shows me the envelopes with the incorrect addresses**
Me: Yes, but again, you have to take this up with your mailmen or the local post office.
Resident: Can you tell [my boss]?
Me: He can't do anything about it; we have no control over the USPS. YOU have to talk to THEM.
Resident: But I have a baby, and no time-
Me: But we have nothing to do with the postal service, so we really can't do anything for you.
Resident: Tell [my boss]!
Me: ...I can tell him, but he can't do anything.
Resident: Thanks, bye! **leaves the mail of her neighbors with me**

It's like thinking the traffic lights at an intersection are changing too quickly to allow a smooth flow of traffic, so you go into the gas station situated at the corner and complain to them. They might agree with you and yes, they work with cars but ultimately they have nothing to do with the problem you're experiencing.

I toss the envelopes into our "outgoing mail" box and wonder why she didn't just drop the letters off at her neighbors' houses. I also kinda think that if she has the time to come down here to the office and complain, she can get on the phone with the local post office branch and talk to someone who can actually do something about the situation.
Nechtan Albaflameelf on August 12th, 2011 05:51 pm (UTC)
You SOOOO have my sympathy!

Because I work at a place that says "Family Health" in the title, I regularly get phonecalls demanding I get someone a wheelchair, or asking about where their unemployment check is, or like today's call--the woman refused to believe I have NOTHING AT ALL to do with her getting food stamps.

And these nimnuls ALWAYS demand I either 'transfer' them or give them the correct phone numbers for these STATE agencies they're trying to call! (I work at a not-for-profit that is NEITHER a state or Federal agency...)

I always want to ask if they BOTHER listening to what people reply to them, or are they always that stupid. I DON'T, but I'm so tempted!

Grey :)
Suzik00kaburra on August 12th, 2011 06:04 pm (UTC)
Oh man, I could not handle those phone calls. I mean, unemployment checks? Really? From a place called Family Health?

Where do these people come from?

Also, do you have to be nice to them? My boss is pretty OK with me just cutting people off on the phone if it's clear I can't help them because they're barking up the wrong tree, but it's harder to brush people off in person!
Nechtan Albaflameelf on August 15th, 2011 11:59 am (UTC)
Oh, I AM nice, just because I don't believe in being nasty to people unless they REALLY deserve it, like the Indian guy pretending to be "Tad" who wants to talk to me about my credit card...

What I really hate, though, is when these people will get TESTY with me when I obviously cannot help them, as if their getting angry with me and repeating their demands will magically call the "transfer" or what they want out of my butt! *laughs*

Grey :)
Kuruma Chidori: Dumbchidorichan on August 13th, 2011 04:20 pm (UTC)
^^ The USPS probably does mess up her mail--we get neighbors' mail and vice versa all the time. No biggie, you just trust your neighbors to drop it off to you. Which apparently this woman's neighbors can't!
Suzik00kaburra on August 13th, 2011 04:40 pm (UTC)
Oh, I don't doubt that something's going on with the USPS sorting system...I just don't see what she thinks we in the homeowner association's office can do about it.