Suzi (k00kaburra) wrote,

Training Newbies, Part ???

Last weekend was Janelle's last one at RHA, so yesterday and this morning I had to train her replacement.  This transition was actually a smooth one - we knew that Janelle was leaving because she's been doing her 30-day trial at her new employer for the last month, so we had plenty of time to find a new front desk assistant.  My boss ran a Craigslist ad, but none of the applicants really stood out.  Luckily, my old friend Sarah was looking for a job that would free up her weekdays for school.  When my boss interviewed her, she liked her immediately.  Wham, bam, we've got a new employee ma'am!

Training went well, I hope.  It's always hard to gauge how well I covered the material until the first weekend my new co-worker is on her own - if she calls or texts me more than five times over the two-day weekend, I probably missed something important during training.  I was much more thorough with Sarah than with previous trainees, because one of my work projects has been writing a new front desk handbook (the old one was last revised in 2004!) so I've been spending a lot of time thinking about what we do and what sorts of things need to be covered during the first training session.

We did have one minor "pop-up" event - the random incidents that require common sense, because they  happen so infrequently that we never remember to mention them during training.  A man came in and told us he wanted to leave an envelope for his ex-wife with us in the office because if his wife knew that the envelope was from him, she'd never take it.  Ha ha ha, no.  That does not sound like a situation we want to get involved with.  I told him that I was terribly sorry, but office policy was that we can't accept things for homeowners.  He tried to get us to take it anyway, but I finally told him, "Sorry, my boss has made it clear that we can't hold things in the office.  He's here from 8-5 on Monday, and if you want to talk to him he might make an exception for you.  But I can't do it."  I'm glad that the guy came in, just because it gave Sarah a taste of the random sorts of things that will pop up during her shift when she's alone.
Tags: rha

  • Movie: Death Becomes Her (1992)

    Death Becomes Her (1992) Once upon a time, a friend described a movie that she thought I’d enjoy. It sounded crazy, a story about two…

  • So what happened to Star Wars?

    Yesterday Seanie made a little comic about how much joy he finds in the renewal of my Star Wars fandom. It's true - I used to be a really big…

  • Jurassic Park scared me shitless

    When I was around nine or ten, my mom took me and my brother to see Jurassic Park in theaters. I didn't really want to go. It's not that I didn't…

  • Post a new comment


    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.