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12 September 2013 @ 11:25 am
Smart Talk has the worst customer service of any company I've ever talked to on the phone.  
So I'm on the phone with Smart Talk trying to set up my phone number after receiving a new sim card.  They are bloody useless; in the forty minutes I'm on the phone, I'm transferred to five different departments, each time talking to someone with an increasingly indecipherable accent.  They tell me that they can't find my phone in their system (so how is it that the phone works on outgoing calls?) and that my SIM card is invalid (I just got it from you guys yesterday!) and on and on and on.  It's awful.  By the time I'm off the phone - with no resolution, I might add - I am really pissed off.

I call my dear husband to have him deal with Smart Talk for the while, since he's the one who did all the initial set-up.  He listens to me rage for  a minute, and then says:

Seanie: You're scary when you're angry.
Me: Scary like what?  You say your MOM is scary when she's angry.
Seanie: No, she's more like loud, yelling angry.
Me: I'm not yelling...
Seanie: No, YOU'RE scary like you're going to crush my balls beneath your heel.  And not using a stiletto or one of those shoes that guys with fetishes like.  You use Doc Martens!
Me: ...that's adorable!
Min: BloodTies/MikeVexedphantomminuet on September 12th, 2013 10:11 pm (UTC)
That's such an annoying thing to have happen. I hope he has better luck.
Suzik00kaburra on September 13th, 2013 03:26 am (UTC)
He was on the phone for over an hour, but in the end we *think* they did what we wanted. Now we wait. So far, the old one still calls, but texting has been disabled. The new phone has nothing working so far.