Suzi (k00kaburra) wrote,

Some customers are such demanding special snowflakes.

We have a ticketed event for a pretty major children's author coming up and this guy is driving me nuts.

- Customer "assumes" his 4 year old child can get in for free to the ticketed event because he's already bought tickets for its two older siblings. We tell him no, a ticketed means a ticket for every person.

- We also remind customer that book is recommended for ages 8 and up so this may not be an appropriate event for a child of that age.

- Customer then asks if he can pick up book early instead of at the venue on the day of the event. We make arrangements for this, as it's not really that big of a deal EXCEPT
- Twenty-four hours after picking up the two books, the customer asks if he can return one of them because he doesn't need two copies.

I told him he can go ahead and exchange the book at the venue for another of the author's titles, but it's part of his ticket package and not part of normal store inventory. I also suggested he donate the signed book to his child's classroom or give it as a Christmas gift.

Now, any one of these requests wouldn't be so bad, but the fact that this guy keeps coming back with new ways he'd like us to bend the rules for his family is driving me nuts.
Tags: bookshopgirl, bookstores, customer service

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